Legal

Privacy Policy

Last updated: November 19, 2025

Introduction

Journey ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Information You Provide

• Account Information: Name, email address, password, and profile photo
• Travel Content: Photos, locations, dates, descriptions, and notes you add to your passports and bucket lists
• Communications: Messages with our travel agents and support team
• Payment Information: Processed securely through third-party payment processors; we don't store full credit card details

Automatically Collected Information

• Location Data: GPS coordinates and location names when you add places to your passports (with your permission)
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: How you interact with the app, features used, and time spent
• Log Data: IP address, browser type, access times, and referring pages

How We Use Your Information

• Provide and maintain our services
• Create and manage your account and travel passports
• Process transactions and send related information
• Connect you with travel agents for planning services
• Send you updates, newsletters, and promotional materials (with your consent)
• Improve our services through analytics and research
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Sharing Your Information

We share your information only in the following circumstances:

• With Your Consent: When you invite others to shared passports or choose to share content
• Service Providers: Third-party companies that help us operate (hosting, analytics, payment processing)
• Travel Partners: When booking through our travel planning services, with hotels, airlines, and tour operators
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition

Your Privacy Rights

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Location: Disable location services in your device settings

Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@journey-away.com